What Did He Say???

Pfizer Animal Health's Dr. Dennis Horter recently presented DiSC communications training to Badger Veterinary Hospital staff.  DiSC personality profile/behavior assessments enable better understanding of personality styles and behaviors, ultimately improving communications and enhancing relationships.

Improved understanding of behavior styles allows staff to approach others in a manner more meaningful to the person they are interacting with.

For example:

• The "D" personality is direct, to the point.  They have better understanding of and respect for information that is given in bullet points.
• People making decisions based on emotion are "I" personalities.  "I's" typically prefer interactive communication styles.  They want to be involved in the decision making process!
• Patient and calm describes the "S" personality.  They like to receive information in an organized and methodical demeanor.
• "C" personalities are thorough and analytical, preferring detailed, written information handed to them.  They need to read, understand and evaluate prior to making a decision.

The challenge?  EVERYONE has a primary personality type and its hard delivering information in a style that's not normal to us.  We're willing to take the challenge, how about you?