Pfizer Animal Health's Dr. Dennis Horter recently presented DiSC communications training to Badger Veterinary Hospital staff. DiSC personality profile/behavior assessments enable better understanding of personality styles and behaviors, ultimately improving communications and enhancing relationships.
Improved understanding of behavior styles allows staff to approach others in a manner more meaningful to the person they are interacting with.
For example:
- The "D" personality is direct, to the point. They have better understanding of and respect for information that is given in bullet points.
- People making decisions based on emotion are "I" personalities. "I's" typically prefer interactive communication styles. They want to be involved in the decision making process!
- Patient and calm describes the "S" personality. They like to receive information in an organized and methodical demeanor.
- "C" personalities are thorough and analytical, preferring detailed, written information handed to them. They need to read, understand and evaluate prior to making a decision.
The challenge? EVERYONE has a primary personality type and its hard delivering information in a style that's not normal to us. We're willing to take the challenge, how about you?